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Please send the configuration and logfile.
You can download the configuration in the WebGUI at "System -> Config Management".
The logfile can be downloaded in the WebGUI at "System -> Logs".
Please download the logfiles in the WebGUI at "Status -> Hardware -> Function: Logs".
Hitachi (Harddisks)
LSI (HBAs and RAID-Controllers)
NEC (Libraries and Autoloader)
Sony (Libraries and Autoloader)
Toshiba / Fujitsu (Harddisks)