Highly available technical department
Our technicians are ready to help customers with advice and support in the event of hardware or software problems.
Help from technician to technician
Accessible support with competent employees
Good technical support is expensive and therefore often difficult to find. The value-added distributor Starline has already proven countless times that its competent technicians are the right people to contact in the event of a fault. On the occasion of the ten thousandth support ticket Starline takes stock.
- Flexible service gradations possible
- 8.5 hours on weekdays
- 24 x 7 x 4 bookable
- Fast remote access optional
From 10,000 support tickets in 4 1/2 years
Proven technical support inspires Starline customers
A faulty RAID controller, water damage in the server room or problems with the integration of the new systems - a Starline technician is always on hand to provide advice and assistance.
After all, a malfunction in your own storage system can cause even seasoned administrators to break out in a sweat: Valuable data could be lost and valuable working time wasted.
In such a case, Starline's support team quickly and easily acts as a data fire brigade and will even provide support itself if necessary. In most cases, however, the experienced technicians solve the problems quickly by e-mail or on the phone. But help for self-help is also available via team viewer directly on the spot. In 2017, Starline's own ticket system counted the ten thousandth assistance in more than four years.
That is an average of about 188 help per month. Starline's support staff thus make a significant contribution to customer satisfaction among Starline partners.
The large number of positive feedbacks on the corrected errors also pleases the technical manager of Starline Dipl.-Ing. Konrad Beyer, who also picks up the phone himself when there is a fire: "Starline is proud to be able to offer fast support that is independent of the service level and the Starline product used. We also support end customers and service partners long after the manufacturer's warranty has expired".
Our support success stories
Do you still have old hardware in use? You will receive competent support from us even years after the warranty of your hardware has expired.
Starline took care of the storage system that had long since expired under warranty and even got the server of a third-party supplier up and running.
The fact that the Austrian video specialist still managed to avoid this super disaster is thanks to the competent help from Starline technology.
Service advantages
Benefit from the storage veterans
On-site service or on-site installation can be booked - on request also within four hours (24 x 7 x 4).
Our excellent email support and technical hotline are free of charge for our customers.
We take care of all official formalities and clarify import and export problems for you.
