Accessible support with competent employees

Help from technician to technician

Good technical support is expensive and therefore often difficult to find. The value-added distributor Starline has already proven countless times that its competent technicians are the right people to contact in the event of a fault. On the occasion of the ten thousandth support ticket Starline takes stock.

  • Flexible service gradations possible
  • 8.5 hours on weekdays
  • 24 x 7 x 4 bookable
  • Fast remote access optional

Proven technical support inspires Starline customers

From 10,000 support tickets in 4 years

A faulty RAID controller, water damage in the server room or problems with the integration of the new systems – a Starline technician is always on hand to provide advice and assistance. After all, a malfunction in your own storage system can cause even seasoned administrators to break out in a sweat: Valuable data could be lost and valuable working time wasted.

In such a case, Starline’s support team quickly and easily acts as a data fire brigade and will even provide support itself if necessary. In most cases, however, the experienced technicians solve the problems quickly by e-mail or on the phone. But help for self-help is also available via team viewer directly on the spot. In 2017, Starline’s own ticket system counted the ten thousandth assistance in more than four years. That is an average of about 188 help per month. Starline’s support staff thus make a significant contribution to customer satisfaction among Starline partners.

The large number of positive feedbacks on the corrected errors also pleases the technical manager of Starline Dipl.-Ing. Konrad Beyer, who also picks up the phone himself when there is a fire: “Starline is proud to be able to offer fast support that is independent of the service level and the Starline product used. We also support end customers and service partners long after the manufacturer’s warranty has expired”.

Satisfied customers have their say

I find it remarkable that the support
six years after the purchase of the Raid.
is available at any time. Thanks.

Mr Eichler, Egger Druck + Medien GmbH

As always, impeccable
service from Starline!

Guy Van den Bosch, Owner FOTOVDB.COM

The support is absolute
outstanding! Thanks a lot!

Thomas Klinger, ITBS Klinger Computer Service

In our case (already the second time) we were
helped very fast, uncomplicated, friendly and highly competent!
Here you can simply say: Keep it up!
Thanks a lot! Kind regards from Berlin Adlershof!

Martin Kockegei, IT technician, hepasoft OHG, Fürstenwalde

Absolutely perfect processing
of my request!

Mr Behner, JUMP Marketing + Kommunikation GmbH

Benefit from the storage veterans

Service advantages

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Smooth Customs Clearance

We take care of all official formalities and clarify import and export problems for you.

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Full Service

On-site service or on-site installation can be booked. The service also includes assistance within four hours (24 x 7 x 4) on request.

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Free Guidance

Our excellent email support and technical hotline are free of charge for our customers.

Our services at a glance

You can find our service levels here

Starline contact

Any questions? Please contact us.

Konrad Beyer has been with us since 2006 and has made a name for himself as an expert for network and IT security. He has expertise to almost all topics: from operating systems- Windows, Linux, macOS and VMware- to special fields- FC, iSCSI, Tape and NAS- to the product lines of Infortrend and Tiger Technology. As a human firewall, he is committed to ensuring that our internal systems run securely and that no malware infects our intranet. The hobby sailor also has the Starline telephone system firmly under control.

Konrad Beyer
Technical Support