Customer care without data loss is a top priority at Starline
For Medienfabrik Storz, Starline took care of the storage system that had long since expired under warranty and even got the server of a third-party supplier up and running without consequential damage.
Effektiver Support ohne Datenverluste – selbst für ältere Storage-Systeme
Storage ohne Datenverluste gerettet
Starline keeps many spare parts in its huge warehouse. Even for aged servers whose warranty has already expired. So we can even revive older storage systems without data loss.
- Free support – even after the warranty period
- Easily accessible experts in Kirchheim unter Teck
- Large spare parts warehouse
Wie man ein altes Storage-System ohne Datenverluste rettet
Was tun bei Storage-Problemen?
The shock was enormous: In the “Storz Medienfabrik” the Linux server and still in addition the easyRAID storage system were no longer accessible. The already 13-year-old RAID system contained important data as a central storage medium without which nothing would run in operations. In short: a disaster for the media workers from Esslingen, who feared data loss.
However, the owner-managed full-service media agency had never replaced the easyRAID system, as it was simply not necessary. On the one hand, it ran very reliably and on the other hand, it also completed the tasks assigned to it sufficiently quickly. The performance-hungry work, such as video editing or rendering computer animations, is carried out by the Storz specialists at high-end workstations anyway. As a result, these access separate and decentralized RAID storage.
The standstill at Storz, however, led directly to the original distributor of the RAID system in question: Starline Computer GmbH from Kirchheim unter Teck. Starline, however, not only has an extremely large stock of spare parts (including older systems), it also employs experts who are well versed in this field. For this reason the chances were good for Storz to survive the mishap without data loss.
A RAID disaster without data loss
A Storz logistician was then sent to Starline with the faulty hardware. The technicians of the Server Manufacture therefore immediately began troubleshooting. In addition, head of technology Dipl-Ing Konrad Beyer personally took care of the damaged RAID system and the docked server.
lo and behold: Three hours of continuous system checks and a few interventions in the storage configuration later, the solid server and the good easyRAID once again played together harmoniously. The system could therefore be revived without data loss. Managing Director Bernhard Storz was then very relieved about the quick rescue by Starline. To the delight of the Swabian IT professionals, it has now been decided to replace the aged central star of easyRAID – after all, the better is the enemy of the good.
Profit from our sustainable service and comprehensive support
On-site service or on-site installation can be booked. The service also includes assistance within four hours (24 x 7 x 4) on request.
Our excellent email support and technical hotline are free of charge for our customers.
Starline maintains a high level of spare parts inventory and is therefore able to supply spare parts long after the warranty period has expired.
Wie können wir Ihnen helfen?
Storz Medienfabrik GmbH is a full-service agency based in Esslingen. For more than 15 years she has been offering cross-media consulting, conception, creation and production for the B2B and B2C sectors. The Storz Medienfabrik is a factory of short distances. All production facilities are located in house.
Any questions? Please contact us.
Konrad Beyer has been with us since 2006 and has made a name for himself as an expert for network and IT security. He has expertise to almost all topics: from operating systems- Windows, Linux, macOS and VMware- to special fields- FC, iSCSI, Tape and NAS- to the product lines of Infortrend and Tiger Technology. As a human firewall, he is committed to ensuring that our internal systems run securely and that no malware infects our intranet. The hobby sailor also has the Starline telephone system firmly under control.