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Infortrend Supportfile

Please save in Storage Manager of SANWatch or Embedded RAIDWatch the data from "Export System Information".

Please send these files with your support request to support(at)

Factory Defaults Reset

A factory defaults reset is necessary after major firmware upgrades. This resets the controller configuration including the IP settings and the LUN mapping. Raidsets and stored data is kept untouched. Anyway it is always recommneded to do a full backup before upgrading the firmware and doing a factory defaults reset. The resert can be easily done via network with TSDRFD (Command tsdrfd.bat <IP address>, no password should be set).

Infortrend Firmware

For current models, you can obtain the latest firmware and software directly from the Infortrend download portal.

Older firmware is available from Starline on request.