Competent assistance through technical support
Services for server and storage systems
What use is a warranty if you need on-site support quickly? We offer solutions that fit exactly to your project’s needs.
Not only do we attach great importance to detailed advice at the beginning of an project, but also to technical support during both the handover and the installation. For us the following applies: We do not leave our customers unsupported.
This followup is very important to us: engineers and technicians are available during our opening hours to provide technical assistance by mail, Teamviewer or telephone.
Starline offers the following services in detail:
- Free Lifetime Support
- 2-5 Years Advance Replacement
- 2-5 Years Bring in Service
- 2-5 Years On-Site Service
- Remote Support
Our excellent technicians are available to you during business hours by e-mail and telephone free of charge. This also applies even after the warranty period has expired. And thanks to our large stock, even older systems can be quickly supplied with spare parts.
Bring in Service
You bring or send your defective server or RAID system to us in Kirchheim and the error will be corrected here after a performance, function and health check.
If you book this service level, we automatically stock suitable spare parts for the corresponding period. If you contact us for service, a corresponding spare part will be dispatched on the next working day as long as we receive the notification by 2 pm.
Difficult cases that require immediate resolution are solved by our team of technicians live via remote login in a TeamViewer session during Starline business hours. This service is billed every 15 minutes.
We offer two on-site variants: With Next Business Day (NBD), a trained technician helps on site the next working day. For time-critical systems we even offer the 24 x 7 x 4 option. In this case, the technician is on the spot within four hours – regardless of the day of the week and time of day. (Also bookable up to 5 years.)
Experienced and trained technicians do performance and functional checks and offer quick help in case of failure.
Starline maintains a high level of spare parts and is therefore able to supply spare parts long after the warranty period has expired.
Starline has been active in the sector since 1982 and is a specialist in all aspects of data storage.
The shipment goes out immediately after the order is placed. Our production assembles servers and storage systems in no time.
Sales: You can reach us weekdays from 7:30 am to 5:00 pm (Fr. 4:30 pm). Support: Assistance from 8:30 am to 5:00 pm (Fr. 4:30 pm)
Our excellent email support and technical hotline are free of charge for our customers.
We do not deliver solutions "off the shelf". All servers and storage systems designed by us are assembled by hand.
We regularly review our work and internal processes and are eager to improve where things go wrong.