Support

How can we help you?

Would you like to find out about new sales offers or send us an application? We are happy to hear from you. 

If you have a support request, would like a call-back, or would like to fill out a return form, please click on one of the links here.

Our support case studies

ITBS-Klinger
10,000 support tickets in 4 years

Our technicians are ready to help customers with advice and support in the event of hard-/software problems or other complications.

retrololo
Our easyRAID runs and runs and runs

Do you still have old hardware in use? You will receive competent support from us even years after the warranty of your hardware has expired.

Storz
Starline breathes new life into 13-year-old storage system

Starline took care of the storage system that had long since expired under warranty and even got the server of a third-party supplier up and running.

Wassereinbruch
Water ingress in the server room

The fact that the Austrian video specialist still managed to avoid this super disaster is thanks to the competent help from Starline technology.

GroupSeven
Starline Support - Technical care for our customers

Our technical department is a master of their profession. They have spent countless hours measuring transfer rates, checking compatibilities and performing burn-in tests.

Shutdown
Controller firmware causes complete failure

Support-Deluxe: Existential malfunction of a controller was quickly fixed by us and all affected customers were informed afterwards.

Antje Starost Film Produktion Logo
Starline saves documentary ensemble from total loss in archive

Successful support is the most effective way to demonstrate competence: Starline saves filmmakers from archive disaster.

postproduction invkl
Rescued storage for "Tatort", "Traumschiff" & Co

RAIDdeluxe with SUPPORTdeluxe: A continuation of our original success story in post-production, but with technical support.

BW
Bernd Widmaier
Sales

Sales manager and expert in vertical markets and in Mac, video storage and media streaming.