Proxmox Support
A single point of contact for all your support needs—reliable, centralized, and all in one place.
Proxmox Troubleshooting & Support
Our Proxmox support is provided on two levels: Our trained technicians naturally handle support for the servers we assemble in-house.
Software-based support for Proxmox VE, Proxmox Backup Server, and Proxmox Mail Gateway is covered by the Proxmox subscriptions you purchased when you bought your systems.
This means that you’ve already benefited from Starline’s expertise if our experts were able to resolve your issue in advance. In that case, you wouldn’t need to use any of your Proxmox support tickets for it.
Our hardware support for Proxmox systems
For us, Proxmox Consulting naturally includes the right kind of support. We therefore offer technical support for Proxmox hardware that we have assembled and sold—just as we do for other product lines:
- Free Lifetime Support — Phone and email hotline during business hours (Mon–Thu 8:30 AM–5:00 PM, Fri until 4:30 PM), even after the warranty period has expired. Thanks to our large inventory, we also stock replacement parts for older systems.
- Bring-in Service — Defective devices are brought to Kirchheim or shipped in, where they are inspected and repaired.
- Advance Exchange — We stock replacement parts for you. Shipping takes place as early as the next business day if the damage is reported promptly.
- Remote Support — Live remote access is provided by a Starline technician. We bill in 15-minute increments.
- On-site Service — You have two options: Next Business Day (NBD) or 24×7×4 (technician on site within 4 hours, including weekends).
You can sign up for all service levels for 2–5 years.
Here's how the Proxmox VE subscriptions we offer differ from one another.
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Here's how the subscriptions we offer for Proxmox Backup Server and Proxmox Mail Gateway differ from one another.
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