Proxmox Expands Enterprise Support to 24/7 Service
Starting October 19, 2026, Proxmox Server Solutions GmbH will transition its Enterprise Support offering to 24/7 availability.
The 24/7 support applies to Proxmox VE, Proxmox Backup Server, and Proxmox Datacenter Manager, including offline updates and key activation for air-gapped environments. It includes access to Proxmox Enterprise engineers in every time zone and is provided directly by the global Proxmox development team.
How quickly customers benefit from this depends on the support tier they have purchased:
- Premium customers will then receive 24/7 support, including unlimited tickets and a prioritized response time of 2 hours.
- Standard customers will be activated as part of an onboarding period in the fourth quarter of 2026.
- Basic customers will retain their existing SLA but are also expected to experience significantly shorter response times due to the extended global business hours.
As part of the expansion of its support services, Proxmox is establishing a new subsidiary, Proxmox North America Inc., based in Kingston, Ontario, which will handle local sales and technical support during Canadian business hours. Product development will continue to be managed from the company’s headquarters in Vienna.
Combined Hardware and Software Support
As a Gold Partner, Starline plans to offer a combination of hardware and software support. After all, we provide 24 x 7 x 4 support for many of the systems we supply, which would also be a perfect fit for the new Proxmox service.
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